Grievance Redressal
Draft support and complaint process — requires ENMAC approval.
How to raise a concern
ENMAC should publish its verified support email, phone, service hours and designated grievance contact before production. These have not been supplied and are intentionally not invented.
Information to include
Describe the relevant interaction, date and broad concern. Avoid sharing PAN, Aadhaar, passwords or confidential financial information through an unverified channel.
What happens next
ENMAC needs to define actual acknowledgement and resolution timelines, escalation points and any applicable regulatory route. This draft does not promise unapproved time limits.
Lender-specific concerns
If an issue relates to a lender’s decision, charges or servicing, use the lender’s verified complaint process. Escalation rights depend on the regulated entity and applicable law.
This page is a draft pending verified company details, regulatory review, approved policy language and legal sign-off. Do not treat it as an operative ENMAC policy.
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